This agreement is approved electronically by the BUYER when confirming the order. A copy of the agreement is sent to the BUYER’s e-mail address together with the order confirmation.

Article 1 – Parties

SELLER
Unvan: Ali Can Örün – Fiamak Cooling
Address: Maltepe Mah. Fazılpaşa Cad. Öztoprak İş Merkezi No:14 İç Kapı No:30, 34540 Zeytinburnu / İstanbul
Telefon: 0532 111 70 60 / 0212 706 94 84
E-mail: destek@fiamakcooling.com
Vergi Dairesi: Davutpaşa Vergi Dairesi
Vergi Kimlik No: 6610379434

BUYER
The name, surname / trade name, address, phone and e-mail details entered by the BUYER during the order are taken as the basis.

Article 2 – Subject

The subject of this agreement is to determine the rights and obligations of the parties, in accordance with the provisions of Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, regarding the sale and delivery of the product ordered electronically by the BUYER from the SELLER’s website www.fiamakcooling.com, whose characteristics and sales price are stated in the order summary.

Article 3 – Product, Price and Payment

The type, quantity, brand and model of the product, the sales price incl. VAT, the shipping fee and the payment method are stated in the order summary and the order confirmation e-mail. Prices published on the website are valid until they are updated. For payments made by credit card, instalment and deferred payment terms are subject to the rules of the relevant bank.

Article 4 – Delivery

  • The product is delivered by a cargo or transport company to the address specified by the BUYER during the order, within the statutory period not exceeding 30 days from payment approval. For custom-made products, the delivery time is notified separately during the order.
  • Unless otherwise stated in the order summary, the shipping fee is borne by the BUYER.
  • When receiving the product, the BUYER should check the packaging; in the event of damaged or incomplete delivery, the BUYER should have the courier draw up a report and should not accept the product.
  • If the product is to be delivered to a person other than the BUYER, the SELLER cannot be held responsible if that person refuses the delivery.

Article 5 – Right of Withdrawal

The BUYER, from the delivery of the product to themselves or to the person they designate, has 14 (fourteen) days within which to withdraw from the agreement without giving any reason and without paying any penalty. Notice of withdrawal is given within this period in writing or by e-mail to destek@fiamakcooling.com .

To exercise the right of withdrawal, the product must be unused, with its packaging unopened or undamaged, not installed, and returned together with its invoice. The SELLER refunds the product price to the BUYER within 14 days of receiving the notice of withdrawal, using the payment method the BUYER used. Subject to the provisions of the Regulation, the return shipping fee under the right of withdrawal is borne by the BUYER.

Article 6 – Cases Where the Right of Withdrawal Cannot Be Exercised

  • Products made specifically in line with the BUYER’s requests or personal needs, whose size, colour or design is prepared for the BUYER
  • Products whose packaging has been opened, or which have been installed or used after delivery, and which are unsuitable for return for reasons of hygiene or health
  • Other cases listed in Article 15 of the Regulation on Distance Contracts

Article 7 – Warranty and Defective Products

Products are subject to the manufacturer’s or importer’s warranty terms. In the case of a defective product, the BUYER may exercise the optional rights listed in Article 11 of Law No. 6502 (withdrawal from the contract, price reduction, free repair or replacement with a non-defective equivalent).

Article 8 – Dispute Resolution

For disputes arising from this agreement, the Consumer Arbitration Committees at the BUYER’s place of residence or where the transaction took place are competent within the monetary limits announced each year by the Ministry of Trade, and Consumer Courts are competent for cases exceeding these limits.

Article 9 – Entry into Force

Before placing the order, the BUYER confirms electronically that they have read the Preliminary Information Form and this agreement and accept all terms. The agreement enters into force on the date the order is confirmed.

Preliminary Information Form

Seller details, the main characteristics of the product, the total price incl. VAT, payment and delivery details, the right of withdrawal and complaint channels are presented to the BUYER on this page and in the order summary. The BUYER accepts that they have read this information before confirming the order.