PRODUCT RETURN PROCESS AND CONDITIONS

You may return the products you have purchased within 14 days of the delivery date. To ensure the return process runs smoothly, please note the following conditions:

Product Condition: Products to be returned must be unused, undamaged, in their original packaging and complete (with all accessories, warranty certificates and any promotional items). Products requiring installation must not have been installed.

Invoice: The original sales invoice must be sent together with the returned product. If the invoice was issued in a company's name, a return invoice must be issued.

Creating a Return Request: You can send your return request together with your order number by e-mail to destek@fiamakcooling.com or via our WhatsApp line 0532 111 70 60. Stating your reason for return clearly when creating your request will speed up the process.

Shipping: For returns, the customer is responsible for ensuring the product reaches us safely. If you send it via our contracted cargo companies, you can benefit from discounted shipping rates. If the situation is attributable to Fiamak Cooling, such as a product defect or incorrect shipment, the shipping fee is covered by us. For returns based on customer preference, the shipping fee is borne by the buyer.

PRODUCT EXCHANGE PROCESS

You may also submit your product exchange requests to us within 14 days of the delivery date. The product condition and invoice requirements stated in the return conditions also apply to exchanges. The exchange process works as follows:

Creating an Exchange Request: Send your exchange request together with your order number to destek@fiamakcooling.com or to our WhatsApp line 0532 111 70 60, and specify the product you want to exchange and the details of the new product you are requesting.

Sending the Product: You must send the product to be exchanged to the specified address in its original packaging and complete.

Inspection and Approval: Once the product you sent reaches our warehouse, it is inspected by our relevant departments for compliance with the return/exchange conditions. If it is found to comply, your exchange is approved.

Sending the New Product: Once the exchange request is approved, the new product you requested is sent to you. The dispatch time and delivery of the new product may vary depending on stock availability.

CASES WHERE RETURNS AND EXCHANGES WILL NOT BE ACCEPTED

Products cannot be returned or exchanged in the following cases:

Used or damaged products, or products whose original packaging has been damaged.

Single-use or perishable products (e.g. consumables specific to the commercial refrigeration sector).

Products made to special order or personalised.

Returns of missing parts from product sets sold as promotions.

REFUND PROCESS

Once your return request is approved, your refund is processed within 7 business days.

If you paid by credit card, the refund amount is credited to your card. The time it takes for your bank to reflect the refund in your account may vary depending on your bank.

For payments made by bank transfer or cash on delivery, the refund amount is sent to the bank account you specify.

CONTACT

For any questions or assistance regarding return and exchange processes, please contact our customer service on 0532 111 70 60 or at destek@fiamakcooling.com.